ServiceNow · IT Operations & Service Management
Close the loop between your NOC and ServiceNow.
ServiceNow is where a network fault becomes an owned, SLA-bound incident — and where remediation runs. AccuOSS bridges your assurance platforms into ServiceNow Event Management, ITSM, and the CMDB for true closed-loop operations.
The Platform
From alarm to owned, SLA-bound incident.
ServiceNow's Now Platform runs IT Service Management and IT Operations Management against a single, shared Configuration Management Database. That shared foundation is what makes operations service-aware: an event does not just describe a failing device, it resolves to the service it affects and the customers who depend on it.
For a network operations center, ServiceNow is the destination and the discipline. Assurance platforms detect the fault; ServiceNow normalizes the flood into meaningful alerts, binds each to the right configuration item, opens an incident with real service impact, and drives the workflow to resolution.
AccuOSS builds and operates that bridge — the CMDB and its service model, Discovery and Service Mapping, Event Management and its connectors, and the bi-directional integration to the assurance platforms you already run.
Module by Module
One platform, layered for operations.
Open any layer to go deep.
The Now Platform
How ITSM, ITOM, and the CMDB fit on one shared data model — and why that makes operations service-aware.
Event Management & AIOps
Ingest events from every monitoring tool, de-duplicate and correlate them into meaningful alerts, and let machine learning cut the noise.
CMDB & CSDM
The shared graph of configuration items and services — structured by the Common Service Data Model — that makes impact analysis real.
Discovery & Service Mapping
Populate and maintain the CMDB automatically, map infrastructure to services, and reach on-prem systems through the MID Server.
Assurance Integration
The flagship: bridging IBM Netcool and Oracle Unified Assurance into ServiceNow, bi-directionally, for closed-loop operations.
Automation & ITSM
Flow Designer, IntegrationHub, and the Incident, Problem, Change, and Request disciplines that carry an incident to resolution.
The Closed Loop
The incident lifecycle, end to end.
The lifecycle AccuOSS builds and operates, end to end.
- EventAn assurance platform detects a fault and sends the event to ServiceNow Event Management — pushed by webhook or pulled by a connector on a MID Server.
- AlertEvent Management normalizes and de-duplicates the event into a single alert, groups related alerts, and reduces the noise around a common cause.
- Service contextThe alert binds to its configuration item in the CMDB and, through Service Mapping, to the business service it affects — impact, not just a device.
- IncidentAn alert rule opens an ITSM incident with service impact already attached, routed to the team that owns it.
- RemediationFlow Designer and IntegrationHub drive the workflow — automated or assisted remediation, and every hand-off the resolution needs.
- Sync backStatus flows back to the source assurance platform, so the NOC and the system of record never disagree.
How AccuOSS delivers it
How AccuOSS delivers the integration.
Design and populate a CSDM-conformant CMDB
Deploy Discovery, Service Mapping, and MID Servers
Configure Event Management connectors and alert rules
Build the bi-directional bridge to Netcool and Oracle Unified Assurance
Operate the closed loop — tuned, monitored, and supported
Make ServiceNow the source of truth your NOC trusts.
AccuOSS connects your assurance platforms to ServiceNow and operates the closed loop — talk to the team that speaks both sides.